Tuyaupay Logo

Privacy Policy

Welcome to TuyauPay ("we", "us", "our"). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you use our services.

1. What Information We Collect

We collect different types of personal information, including but not limited to:

1. Identity Information

  • Full name
  • Date of birth
  • Gender

2. Contact Information

  • Email address
  • Phone number
  • Residential or business address

3. Financial Information

  • Bank account details (account name, number, bank name)
  • Transaction history (payments, transfers, wallet balances)
  • Payment method information

4. Usage Information

  • Device information (device type, operating system, version)
  • IP address
  • Geolocation (if allowed or required)
  • Log information (dates & times of access, errors, crash reports)

5. Verification / Compliance Data

  • Government-issued ID (passport, driver's license, etc.)
  • Proof of address (utilities bill, bank statement)
  • Other data required for KYC / AML / fraud prevention

2. How We Use Your Information

We use your data for the following purposes:

  • To provide, maintain, and improve our services
  • To process transactions, swaps between currencies, wallet funding, transfers
  • To comply with legal obligations (KYC, AML, tax laws)
  • To verify identity and prevent fraud
  • To communicate with you (customer service, technical notices, updates)
  • To detect, investigate, and prevent fraudulent or unauthorized activity

3. Legal Bases for Processing (if applicable)

Where required by law (e.g. GDPR), we rely on legal bases such as:

  • Contract performance (to provide financial services you request)
  • Legal obligation (complying with KYC/AML regulations)
  • Legitimate interests (fraud prevention, improving service)
  • Consent (for marketing or non-essential communications)

4. How We Share Your Information

We may share your personal data with:

  • Service providers / partners who help deliver operations (banking partners, payment processors, cloud service providers)
  • Regulatory, judicial or law enforcement authorities when required by law
  • Auditors and compliance officers
  • Other users (e.g. when you send transfers to recipients) — but we only share minimal required info

5. Data Retention

We retain your personal data:

  • For as long as necessary to fulfill the purposes in this policy
  • To comply with applicable legal, tax or accounting requirements
  • To resolve disputes, prevent fraud, enforce agreements

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your data:

  • Encryption (in transit & at rest)
  • Access controls & authentication
  • Regular security audits

However, no system is completely risk-free, so we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data
  • Correct inaccurate or incomplete data
  • Delete your data
  • Restrict or object to certain processing
  • Port your data
  • Withdraw consent (where consent is the legal basis)

To exercise these rights, contact us at admin@tuyaupay.com.

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Operate and maintain the website / app
  • Understand how you use the app (analytics)
  • Provide personalized content

You can usually disable cookies in your browser, but some features may not work.

9. International Transfers

Your data may be stored or processed in jurisdictions outside your country of residence (e.g., servers in Canada, US, Nigeria). We will ensure that adequate safeguards are in place (e.g. binding corporate rules, standard contractual clauses) to protect your data.

10. Children's Data

We do not knowingly collect personal data from children under 18. If we learn we have collected data from a minor, we will delete it as soon as possible.

11. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Post the new version here with a new effective date
  • Notify you via email or in-app notification

12. Contact Us

If you have questions or concerns about this policy or how your data is handled, you can reach us at:

TuyauPay
Email: admin@tuyaupay.com
Address: